PROMPONAS GROUP Ε.Ε.
With your reservation, which may be by email, fax, or phone, you submit a binding offer to conclude a holiday agreement. The reservation made by the person placing the order shall also apply to all persons listed therein. The person who places the order will remain responsible for the payment of any balance of all persons listed on the confirmation.
The agreement shall become effective with our acceptance. You will receive a confirmation of reservation from us within 24 hours after receipt of your reservation.
A deposit of 30% of the booking is required for each booking unless this is within 25 days before arrival, where the full amount of the booking is required. The deposit and remaining payment is found in your confirmation of reservation. The remaining amount is paid on site. Payment for the reservation must be made by bank transfer or by Credit card or by Paypal, . Paypal transaction fees are charged.
The following fees also apply:
- cancellation 30 days before guest arrival: no charge
- cancellation between 29 and 14 days before guest arrival: 50% of the total amount
- cancellation between 14 and 1 days before guest arrival: 100% of the total amount
- cancellation during rental: 100% of the total amount
In the case that we cancel your holiday before your arrival:
If we cannot offer some services under exceptional cases, we reserve the right to cancel your holiday package or any of its components or replace it with an equivalent/similar standard and price (if available). You may either accept the new arrangement offered or cancel your holiday and receive a full refund.
The Client is using equipment at his own risk of accident or injury.
Equipment is in use only by the person who is renting it unless combo rental is valid.
Equipment is provided for use at the water only; therefore, the Client can not keep the equipment on the beach or carry it anywhere else or launch/land at any other spot except the lunch site in front of the surf center.
The Client should follow the local and national regulations of personal watercraft.
We reserve the right to limit the windsurf activities we offer during extreme weather conditions and according to the Client’s ability and experience. It is within our absolute discretion to refuse any Client’s request to use the equipment at times or extreme weather conditions where we consider the Client to be in a risky situation.
EQUIPMENT DAMAGE INSURANCE is offered locally or pre-booked either. Unless the Equipment Damage Insurance has been valid, any damage to the rented equipment will be charged to the Client. A credit card with sufficient balance may be requested as a guarantee The Equipment Damage Insurance covers damages that will happen at the water but does NOT COVER the following:
- Damage on fins
- Damage caused by impact with any object (reef, rocks, sand, beach, other boats, other windsurfer or other windsurf kit, etc.)
- Damages will occur on the beach.
- Equipment is provided for use in recreational sailing. We reserve the right to void the insurance if the equipment is being used destructively or if the renter does not possess the necessary skills to use the equipment. In this case, the insurance fee will be refunded, and any damage which may occur to the equipment will be charged to the Client.
- Loss of our equipment
- Please note that NO refunds will be given for cancellation from pre-booked windsurf activities in case of non-participation in such windsurf activities, whether due to illness, injury, lack of wind, or any other similar reason. In some cases, a credit voucher will be provided by the station.